The Digital Divide in the UK:

A paper looking at the consequences and probable causes of the Digital Divide.
Glossary

This ever expanding guide will help you come to grips with some of the important terms used in connection with the Internet, Web and e-business
The Good the Bad

& the Ugly

Are you losing customers because your Web site is not performing as it should? This article suggests a solution.
"You have a security problem but y curse it"

This article published in the International Journal of E-business & Strategy Management provides a useful insight into some of the key aspects of Internet security
CRM

Customer Relationship Management aims to provide superior customer service but it may also seek to predict what you want and even whether you will pay.
Hacking Outlook

How hackers could have exposed a security vulnerability in Outlook.
P3P

There is mounting concern over privacy and in particular the information that some sites collect without your knowledge. P3P may offer a way forward. If successful it has ramifications for Web design.
Need for Firewalls

A recent survey suggests suprisingly good take-up of anti-virus software but that is not enough with always-on (ADSL) connections.
Web Benefits

Some startling claims have been made for the advantages of Web enabling a company but do the claims stand up to scrutiny?
Not Yet Perfect

Trading and procurement may become more efficient but payment and settlement issues abound
Public Key

Encryption

An overview of how Public Key Encryption works
Benefits of 64 Bits

Helping to unblock the super-highway
Exchanges

The first half of 2000 saw a surge in the number of giant exchanges covering the automotive industry, electronics, computing, utilities and others. The questions are why and what for?
E-Market Intelligence

You have a web site, many visitors and a vast potential market but how do you evaluate the effectiveness of your marketing, build loyalty and analyse what your Customers are doing?
Web Shaped?

According to recent research the Web is shaped like a bowtie! Lack of visibility is the penalty for being in the wrong part. Worse still the "right part" is only one third of the total.
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CRM Changes

CRM software has to be complemented with significant organisational change. Companies looking to purchase CRM software must be prepared to make such changes if they plan to exploit the benefits of the software.
UDDI

Universal Description, Discovery and Integration (UDDI) Project is a cross-industry initiative designed to accelerate and broaden business-to-business integration and commerce on the Web.
Up & Cross Selling

Encourge your call centre staff to boost revenue by linking service to sales.

If you approach upselling and cross-selling with an "extra service" rather than a "sales" attitude, you will have no difficulty growing your customer base and increasing profits.
"You have a security problem but y curse it"

This Powerpoint presentation builds on the paper published in the International Journal of E-business & Strategy Management. It provides a useful guide into some of the key aspects of Internet security