Please read these terms and conditions carefully as they apply to all our properties.

OUR OBLIGATIONS

1. THE CONTRACT AND CONFIRMATION
(i) The terms and conditions set out in this section together with your confirmation invoice comprise your agreement between Pinagos Limited and all those listed on the booking on whose behalf the party leader is acting.
(ii) We will accept your booking when you ask for your accommodation to be confirmed. However, the contract is not made until the date shown on our confirmation invoice (subject to (iii). It is only then that a contract exists. Telephone quotes are subject to written confirmation.
(iii) Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, we will issue a new invoice and we will not be bound by the price quoted on the incorrect invoice.
(iv) Any monies paid in order to action a request for additional accommodation, in particular within eight weeks of departure, constitutes a commitment to proceed with the booking if your request is confirmed and such monies are not refundable unless you request cannot be fulfilled.
(v) It is important that you check all the details shown on the confirmation invoice carefully to ensure that they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue otherwise the details shown on the confirmation invoice will be assumed to be correct.
(vi) Assuming we are able to confirm your booking, we will send you confirmation invoice as soon as possible after receiving your booking. If you do not receive a confirmation invoice within two weeks, you should contact us directly, to make sure that you booking has been made.
(vii) If we are unable to confirm your booking we will offer you an alternative accommodation in which case you will be free to:
a) accept the alternative offered by us, or
b) purchase another at the current selling price from us, or
c) accept a full refund of all monies paid.
You must notify us of your choice within 7 days of our offer to you. If you fail to do so we will assume that you have chosen to accept the alternative offered. If you choose to accept the alternative accommodation arrangements we will send your confirmation invoice as soon as possible after receiving your acceptance of the alternative arrangements. If you do not wish to proceed, we will refund all monies paid within 7 days.

2. ACCOMMODATION PRICE
(i) We reserve the right to increase or decrease prices of unsold accommodations and to correct errors at any time. The price of your chosen accommodation will be confirmed at the time of booking. Once the price of your chosen accommodation has been confirmed at the time of booking then, unless you amend the booking in any way after it is made, and subject to the correction of errors as a result of any adverse changes in the exchange rates which have been used to calculate the cost of your accommodation. In these cases, we will absorb increased costs up to a total amount equivalent to 2% of the price of your confirmed accommodation. Only if the increased costs exceed this 2% we will levy a surcharge. Where such a surcharge is payable, there will be an administration charge of 50 pence per person together with an amount to cover agents commission. If any surcharge is grater than 10% of the price of your accommodation, you will be entitled to cancel your booking and receive a full refund of all monies paid to us except for amendment charges. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel for this reason. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharges. Any surcharges must be paid with the balance of the price of the accommodation or within 14 days of the issue date printed on the surcharge invoice; whichever is the later. We promise not to levy a surcharge within 30 days of departure. Due to the above promises, no refunds can be made in the event of favourable exchange rate variation or decrease in costs.
(ii) In addition to the details confirmed on the invoice the price of your accommodation includes all currency surcharges, local taxes, VAT, UK and overseas service charges.
(iii) During the season it may be necessary on certain dates to purchase extra accommodation. This may mean an increase in costing being passed to you, as we cannot always negotiate the same favourable seasonal rates. Such charges will be advised to you at the time of booking.
(iv) The prices in our web site were calculated on the basis of the following exchange rates as shown in the " Financial Times Guide to World Currency" on that date: £1=1.40Euros.

3. CANCELLATION AND ALTERATIONS BY US
(i) Due to the nature of accommodation arrangements and the fact that we plan programmes many months in advance, it is sometimes necessary to make changes. Therefore we must reserve the right to change arrangements after this contract has been entered into. Usually only minor changes are made to arrangements which we are not obliged to advise and for which no compensation or refund is due. However, if major changes are made, as defined in the next paragraph, we will advise you as soon as we are in a position to do so and you have a number of options available to you subject to (iv).
(ii) Major changes-Change of resort, accommodation of a lower official classification, cancellation of accommodation.
(iii) If we alter your booking in any way which amounts to a major change as defined above, or if we cancel the original booking within 56 days of the scheduled departure you will be free to:
a) Accept the new arrangements offered by us, or
b) Purchase another arrangement from us at the advertised current selling price, or
c) Cancel your booking with us altogether and receive a full refund of all monies paid.
You must notify us of your choice within 7 days of our offer of the alternative arrangements. If you fail to do so we will assume that you have chosen to accept the alternative arrangement offered. Whichever option you choose you will be entitled to compensation as outlined in the table below, subject to (iv) & (v). Period before schedule departure within which a major change or cancellation is notified to you.
Compensation per person
More than 42 days Nil
20-41 days £10
14-19 days £15
14 days or less £20
Where accommodation is offered and accepted in the same official category as the original accommodation but to a higher price, the difference in price will be deducted from any compensation payable.
(iv) Please note-compensation payments or refunds will not be made where the changes are caused by situations under the heading force majeure, such as war, or threat, of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fires, epidemics, health risks, technical problems to transport, closure or congestion of airports, stations or ports, cancellation or changes of schedule by carriers ceasing to operate due to adverse weather conditions or other reasons and similar events outside our control or where we cancel because you have failed to pay the balance of your accommodation cost.
(v) Compensation will not be paid to adults or children travelling on a free place, and will be paid on pro-rata basis of the adult rate where children have received a reduced rate.

4. CHANGES TO YOUR ACCOMMODATION ARRANGEMENTS IN RESORT
On rare occasions the accommodation we have reserved for you may not be available on your arrival owing to an incident or occurrence outside our control in respect of which we may not have been notified in time to advise you before your departure. If this occurs we will endeavour to provide an accommodation of equivalent standard in the same resort area. If we are unable to do so and the only available accommodation is of a lower standard we will refund the difference in price.

5. OUR LIABILITY TO YOU
(i) Although we do not control the day to day operation of our suppliers, we accept responsibility if it is proved that facilities, which form part of the accommodation, which we contract to provide, are deficient. However, please bear in mind that in some countries local standards will not be the same as in the UK and it is not always within our control to impose our own standards.
(ii) We cannot be held liable to accept responsibility for death, bodily injury or illness caused on holiday unless it is proved that it is due to negligence of our agents, suppliers or sub-contracts acting in the course of their employment and this is brought to our attention in resort and within 3 months of your return from holiday.
(iii) This company's liability in any action (excluding that for personal injury, illness or death) will be limited to twice the price paid by or on behalf of the person (s) effected in total.
(iv) In the event you suffer an accident, injury or illness whilst on holiday which is not connected with arrangements made by us we will, in our discretion, offer help, guidance or any assistance which we consider appropriate, provided you tell us and the supplier involved about your illness or injury whilst you are in resort, and write to us within three months of your return from holiday.
(v) If, in the opinion of any person in authority such as accommodation owner or manager, you appear unfit to travel or because of anti-social behaviour are likely to cause a disturbance to other passengers or damage to property, we may terminate your holiday arrangements with us. We will not be liable to make alternative arrangements for other accommodation nor will we cover any costs, which you may incur or make any refunds.


YOUR OBLIGATION

1. BOOKING YOUR HOLIDAY AND UNDERSTANDING THE CONTRACT
(i) When you wish to confirm a booking you must pay a deposit of 30% per booking. Please note that there may be a supplementary deposit or charge payable on some resorts. Once your accommodation has been confirmed by us, the deposit will not be refunded except in circumstances set out in Clause 3 (iii) above.
(ii) Bookings for young persons will not be accepted unless one member of the party is eighteen years of age and is the lead name on the booking.
(iii) Please note that travel insurance is essential and no liability will be accepted for any clients travelling without adequate travel insurance.
(iv) Upon receipt of our confirmation invoice, unless any discrepancies are brought to our attention (see Our Obligations), it will be deemed you are confirming your acceptance of this Booking Contract and the Further Information contained in this supplement on behalf of all persons included on the booking which forms the basis of the contract between us.
(v) Telephone quotes are provided subject to written confirmation.

2. PAYING FOR YOUR ACCOMMODATION
(i) You must make payments to us of the balance shown on the final invoice sent to you at least 8 weeks before your scheduled stay or if your booking is made within this period you will have to pay the full amount immediately.
(ii) If you do not pay in full by the date shown on the final invoice we reserve the right to cancel the booking if we so wish which will make you liable for cancellation charges as set out in the table shown in paragraph 5 of this section.
(iii) If you pay for the balance by credit card a handling fee will be levied as a contribution towards the cost incurred. Please note we also accept payments by debit card and there is no charge for this service.

3. MAKING AMENDMENTS TO YOUR BOOKING
(i) If you wish to make any changes at all to your booking, including name changes, once we have issued a confirmation invoice, but outside the cancellation period outlined in paragraph 5 we will do our best to help. However, we may not always be able to meet your request and have no obligation to do so. Where it is possible to meet your request, the total cost will be recalculated in accordance with any new arrangements.
(ii) If you wish to add any new persons into the booking and we are able to confirm such change no amendment fee will be levied. However such changes may not always be accepted within 14 days prior to the scheduled date of your stay, unless confirmed at the time of booking.

4. TRANSFERRING YOUR BOOKING
(i) If you are prevented from travelling, you may transfer your booking to another person or group, as long as you give us at least 21 days notice and the arrangements remain exactly the same as the original booking. You must also agree to pay any charges we may incur or levy to make this change. For the purpose of this contract we define "prevented" to be death, accident, illness, jury service or witness summons, or redundancy of yourself, travelling companion or close relative. Etc.
(ii) If you wish to transfer your booking to another Pinagos product thereby changing the arrangements completely this will be treated as a cancellation with loss of deposit and, if applicable cancellation charges as set out in paragraph 5 and it will be necessary to rebook your accommodation.

5. CANCELLING YOUR HOLIDAY
If you change or cancel the lead name on your booking you must advice us in writing, by post or facsimile immediately. Verbal cancellations will not be accepted. If you cancel you will be liable to pay the cancellation charges set out in the table below. Cancellation periods are calculated on the date of your cancellation being received by us, PINAGOS LTD, 53 Corbylands Road, Sidcup Kent DA15 8JG. The term 'total cost' in the table means the total cost for all persons included on the booking and shown on our invoice.
If cancellation occurs prior to scheduled date of stay.
Period before scheduled stay Cancellation
Date when your cancellation expressed as %
Notification is received by us of total cost
56 days or more Deposit
43-55 days 30%
31-42 days 50%
15-30 days 75%
0 -14 days 100%
If you cancel on the day of your arrival at the stated property, due to circumstances beyond our control, compensation or refunds will not be payable by ourselves and any such claims should be forwarded to your insurer. Should you decide to curtail your arrangements, for whatever reason, no refunds will be payable for any unused accommodation.

6. WHILST ON HOLIDAY
(i) If you wish to make any changes to the booked arrangements whilst on holiday, for example, upgrading your accommodation or extending or reducing your stay, all such requests will be subject to availability and any extra costs, including cancellation charges, must be met by you and paid to us. As this alters the basis of your booking contract it is essential such changes are arranged through us in writing.
(ii) The accommodation booked is only available for use by those persons included in the booking unless otherwise agreed by us in writing.
(iii) You are responsible for any damage caused to your holiday accommodation, except by persons not known to and to us and unconnected with the contract between us, during your stay during your stay and any charges levied by the owner /manager in this respect must be met by you and paid locally.
(iv) Please remember you are a guest at your holiday accommodation and the owner/manager may remove anyone whose behaviour is disruptive or affects the enjoyments of other guests, see paragraph 5 in 'Our Obligations".

7. ANY PROBLEMS
We make every effort to ensure you have a trouble-free stay. In the event of a complaint concerning the property you must immediately inform us of the service (s) in question giving all relevant details. Until we know about a problem or complaint, we cannot begin to resolve it. It is therefore a condition of this contract that you communicate any problem to the supplier of the service in question, while in the resort. They will naturally do their best to resolve the matter on the spot. If you remain dissatisfied, the complaint in the resort must be followed by a written formal notice of complaint, which must be received by us no later than 28 days after the end of your stay. This must include all relevant information and should include your booking reference number.


GENERAL CONDITIONS

1. SPECIAL REQUESTS
We will always pass on any special requests and try to meet them but cannot guarantee to do so. However, please note that special requests do not form part of our contractual agreement and we will have no liability if they are not met. Any special requests or requirement, which you may have, special facilities or certain medical conditions, wheelchair access, specific allocation or any other requirements, which is important to you, should be made directly in writing to us before you book. If you require the fulfilment of your request to be a condition of your contract with us we can only accept it if we write to you to confirm that your request can be fulfilled. Otherwise any such requests cannot be guaranteed by us, nor be included as part of your contract. We will put such request on your confirmation invoice, but this cannot be taken as an indication the fulfilment of your request has been guaranteed.

2. ADMINISTRATION CHARGES
We reserve the right to levy an administration charge in certain circumstances to cover any additional costs incurred by us, such as contacting suppliers to check availability or special requests, returning lost property, extra administration relating to late booking within 7 days of departure etc.

3. JURISDICTION
(i) This contract is governed by the low of England and Wales and exclusive jurisdiction is conferred in the English end Welsh courts.
(ii) No employee or representative of this company has the authority orally to vary these terms and conditions or the information within this contract, or company literature or to enter into verbal agreement with customers of this company.

4. PRICING ACCURACY
The information and prices shown on the Internet are correct at the time of going to press but may vary and our current selling prices will be shown on our reservation system and advised at the point of enquiry on telephone bookings. You must therefore ensure that you check all your details of your chosen property (including the price) with us at the time of booking.


OTHER IMPORTANT INFORMATION

1. MEDICAL PROBLEMS
If you or any member of your party has any medical problem, special need or disability, which may effect your holiday, please, tells us before you confirm your booking so that we can advice as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.

2. ALWAYS CHECK
With your doctor as to which inoculations and health requirements are advisable or necessary well before you travel. Information on health is contained in the Department of Health leaflet 'The travellers Guide to Health' available from most Post Offices. Requirements may change. You must check the up -to-date position before departure. Information on these matters is given in good faith but without responsibility on our part. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure to carry correct documentation. If failure to have any necessary documents results in costs, fines or other financial penalties being incurred by us, you will be responsible for reimbursing us accordingly.

3. STAR CATEGORIES/COUNTRY STANDARDS
Villas, and private houses etc. are not hotels and as such are not currently classified by the local tourist authorities. Please rely on the description we provide. Generally speaking, these ratings are not comparable with to rating system in the UK.

4. PHOTOGRAPHS AND ACCURACY
On occasions, especially during low season, certain facilities or amenities such as swimming pool, restaurants and other local facilities etc. may not be open or available as advertise due to maintenance, weather conditions, lack of demand or for other reason out of our control. Photographs of rooms are intended to give an overall impression rather than factual details, and not all rooms will have the same furniture or decor and it may have changed prior to your arrival.

5. 24 HOUR EMERGENCY CONTACT
We offer 24-hour contact for emergency purposes whist you are staying in an accommodation booked with us. We will advice you of the number of the telephone contact number with your final documentation approximately 14 days prior to your departure.