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Review of Management Lives by David Coghlan, Leadership and Organization Development Journal, Vol 21, Issue 6, 2000 Review of Management Lives by David Goss, The Times Higher Education Supplement, February 25, 2000
THE TIMES HIGHER FEBRUARY 25 2000 Novel choice for budding grey suits Understanding People and Organisations: An Introduction to Organisational Behaviour By Linda Maund Stanley Thomes, 434pp, £20.00 ISBN 0 7487 2404 4
Organisational Behaviour: A Critical Introduction By Fiona M. WilsonOxford University Press, 181 pp, £19.99 ISBN 0198782578 Management Lives: Power and Identity in Work Organisations By David Knights and Hugh Willmott Sage, 1 74pp, £45.00 and £15.99 ISBN 0803983336 and 83344
Most organisational behaviour textbooks sold in the United Kingdom share a heritage of United States occupational psychology and a conviction that behavioural science provides a useful tool for managers. They assemble a standard set of topics (motivation, leadership, group processes, personality, communication, structure and >>> offer descriptive listings of each area’s "key theories", supplemented by "business-relevant" examples. Understanding People and Organisations falls squarely into this category, >> whereas Organisational Behaviour: A Critical Introduction and Management Lives offer welcome alternatives. Linda Maund’s text attempts to be encyclopaedic. Unfortunately this is undercut by the variable quality of the content. Many sections offer clear and coherent overviews of standard topics, but too often there are ambiguities in the representation of key theories and attempts to oversimplify that lead to confusion and inconsistency. Insufficient attention to overall coherence and detail places this hook at a disadvantage in the already crowded market for "conventional" texts on organisational behaviour. In contrast, Fiona Wilson’s, and David Knights and Hugh Willmott’s texts are reactions to the managerialist and positivistic orientations of conventional textbooks such as Maund’s. Both demonstrate a reluctance to abstract people’s behaviour at work from wider patterns of social relations, exhibit a preference for academically rigorous (but accessible) sociological reasoning and locate themselves firmly within a (critical) European rather than US social-science tradition. Wilson retains a fairly standard textbook format, but avoids the tendency to swamp the text with boxes, diagrams and lists of "key points"; Angela Martin’s gentle but cutting cartoons provide a welcome alternative. The book is divided into three sections: the meaning of work; power, control and resistance; and changes in work organisation. Part one investigates why people work, scientific management, bureaucracy and three "views" of work: the employee’s view from below; the manager’s view from above; and the view from outside (sexuality, deviancy and emotions). Part two deals with managerial power and surveillance, the disciplinary potential of organisational culture and diverse forms of employee resistance. Part three examines neoorganisation, unemployment, stress and alternative forms of ownership. Throughout the book, discussions of gender and other social inequalities are incorporated as a central concern rather than a marginal afterthought, and the extensive use of a wide range of empirical studies produces a text that is critical in the sense of challenging managerialist and common-sense interpretations of work. Chapters are relatively short and, while the clear, concise style generally makes this a virtue, in a couple of cases it creates an unfinished impression. This is a book that offers students a great deal: it is readable, amusing and intellectually challenging. Knights and Willmott have a similar concern to escape the limitations of conventional textbooks and do so by turning to literature in an attempt to make management live and expose the reality of management lives. Four major concepts are deployed as analytical tools: identity. insecurity, inequality and power. These are elaborated through illustrations drawn from novels: David Lodge’s Nice Work, Tom Wolfe’s Bonfire of the Vanities. Milan Kundera’s The Unbearable Lightness of Being and Kazuo Ishiguro’s The Remains of the Day. The authors’ belief that "real" fictional accounts are more compelling and enlightening than the poorly disguised fictions used as "real life" illustrations in conventional texts is well founded. The combination of theoretical parsimony and novel illustrations creates a clear and contained symmetry of conceptualisation and application precisely because events as depicted in good novels are heightened in intensity and stripped of superfluous "noise". Unfortunately the price that has to be paid for this expositional clarity is the loss of the novel as a complex and ambiguous totality. Management Lives uses extracts for its own purposes, and this procrusteanism means that, ultimately, it retains the feel of a textbook, albeit one with a more sophisticated content and better-written case-studies than most. But, given that the hook is unlikely to appeal to students or teachers who are not prepared to read widely, this is probably an unfair criticism. At the end of the day, it is an exercise in organisation studies and not literary criticism. For those wanting innovative ways to engage students, this may well be a springboard for a more creative and imaginative management education.
Review of Management Lives by David Coghlan, Leadership and Organization Development Journal, Vol 21, Issue 6, 2000 Over the last few weeks the sales representatives of the major textbook publishing companies have been paying their annual visit to my office to promote their textbooks. After confirming that one of my disciplines is organisation behaviour, they then proceed to inquire into what textbooks I currently use. This is the opportunity for me to launch into a favourite topic, namely the inadequacies of the standard organisation behaviour textbook as I see them. I typically complain that relatively few of these textbooks deal with the real world of organisational life. They don’t deal with demotivation and alienation, misuse of power, back-stabbing, ambition, gender relations, jealousy, anger and other such undiscussable subjects. The sales representatives typically say that they agree and note my name to pass on to their editors who might encourage me to write such a book. Management Lives is an answer to my complaint.
The authors state, at the outset, that their intention is to facilitate an approach to teaching management which will lead to understanding management as a "lived experience", rather than the disembodied concepts approach of standard textbooks. They aim to help readers develop their own interpretive and critical resources to reflect on their lived experience of management.
The book focuses on five themes: power, identity, insecurity, inequality and management. How these are operative in organisations are illustrated through four novels: David Lodge’s Nice Work (Penguin, 1988), Milan Kundera’s The Unbearable Lightness of Being (Faber and Faber, 1989), Ishiguro’s The Remains of the Day (Faber and Faber, 1990) and Tom Wolfe’s The Bonfire of the Vanities (Picador, 1988).fThe interactions of the main characters in the novels are described and then reflected on in the light of the themes. The theoretical exploration of the themes is done in the light of the illustrations from the novels. This approach is effective. There is good iteration between the events selected from the novels and the application of the themes. Within the main themes, as for instance within the exploration of power and inequality, responses such as stereotyping, domination, subordination, indifference and resistance are discussed and illustrated by vignettes from the novels.
Using fiction in the classroom as an approach to stimulating the study of people in organisations is well established. What the book contributes is a way of exploring some of the existential elements of life in organizations, which are typically difficult to study. It will be on my reading lists. Hopefully, this example, and the regrettably few others which exist, will contribute in the long term to the reformulation of how the lived experience of organizational life may be explored in the classroom.
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