Customised courses

We have a wide range of customised in-houses courses available, click on the links below for details of typical learning outcomes for each:

Discipline and dismissal
Attendance management
Teamworking for employees
Training for a competitive edge
Recruitment and selection

Discipline and dismissal - learning outcomes

It is intended that, at the end of the workshop, participants will:

accept the advantages of tackling discipline problems sooner rather than later
understand and be able to use a frame work for "having a word"
be able to exercise reasonable control over appropriate behaviour in the workplace

have a basic understanding of the following terms

Dismissal
Resignation
Breach of contract/ gross misconduct/summary dismissal
Constructive dismissal

know the five potentially fair reasons for dismissal
appreciate the difference between conduct and capability issues.
recognise the serious difficulties involved in effecting capability dismissals
know what "acting reasonably" implies

appreciate the importance of following the procedure
appreciate the need for full documentation
know the steps in their own disciplinary procedure
know the principles of natural justice

be able to conduct a fair disciplinary hearing
be able to prepare an outline script for the act of dismissal

be confident to act where appropriate and assess accurately when further advice is needed.

If you are interested in this course, please contact us for further details

Attendance management - learning outcomes

It is intended that, at the end of the workshop, participants will:

take ownership of absence problems and act responsibly
Create a working environment where responsible attitudes to business needs are respected

be able to tackle minor absence problems by "nipping them in the bud"
be able to handle a telephone conversation where an employee telephones in with an absence reason.

be able to carry out a "return to work" interview, informally but effectively

respond appropriately to absence generally, taking account of frequency, extent and circumstances

appreciate the importance of keeping sufficient records
appreciate the implications of current legislation, including disability discrimination, in relation to attendance management
be able to explain the potentially fair reasons for dismissal and be able to distinguish between capability and conduct, and hence between disciplinary and ill-health issues
recognise the relevance of medical evidence
know where to find suitable sources of reference to assist with difficult issues arising on future occasions

Delegates will also:

Prepare an action plan with SMART objectives

If you are interested in this course, please contact us for further details

Identify task, process and personal behaviour in themselves and others
Recognise how teams make decisions
Adopt group behaviour that is appropriate to any particular team situation
Recognise the development stages in team formation
Respond appropriately to the development stage that a team may be working through
Recognise, and have an appropriate judgement of, their own strengths
Demonstrate greater confidence
within their team
in proposing solutions to company problems

Participants will complete an Action Plan of activities they plan do to when back in the workplace.

If you are interested in this course, please contact us for further details

Training for a competitive edge - learning outcomes
It is intended that, at the end of the workshop, participants will:

know what produces the best service
recognise that training plays a major part in customer service
appreciate the importance that such service holds for individuals

recognise that employees are not an homogenous group
be able to identify the differences in employees’ career positions
be able to match training and career needs

recognise that changes in the world have implications for organisations
have identified some specific opportunities and threats that these changes create for their organisation
have determined some critical performance factors for their organisation.

be able to identify training needs
be able to set learning objectives to meet particular needs
relate the training cycle to practical processes

recognise that training is more than "courses"
have a bank of training techniques on which to be able to draw
know the concept of different learning styles
know the principles behind learning events
be able to apply this knowledge in their own organisation

be able to design and evaluate a short learning exercise
have an understanding of learning processes

be able to evaluate training effectively
know the different levels at which training can be evaluated
be able to identify suitable measures for evaluating training at the different levels
be able to relate these principles to their own organisation

If you are interested in this course, please contact us for further details

Recruitment and selection - learning outcomes
It is intended that, at the end of the workshop, participants will be able to:

organise and administer the recruitment process, including considering alternatives.
discover key information relevant to their own recruitment market.
advertise appropriately and therefore economically.
write an advertisement that will attract, interest and lead to applications from the right candidates.
prepare a shortlist, identifying the best candidates.
choose suitable selection techniques.
prepare for and conduct a recruitment interview using appropriate questioning.
know what types of discrimination are unlawful.

If you are interested in this course, please contact us for further details