ESSENTIAL POINTS FOR HAPPY HOLIDAYS
Below are all the essential points you should take into account when planning a successful holiday. Simply click on each section to work your way through as appropriate.
At the end of each section you can click back to this index of essential points.
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Direct flights to Tenerife, Gran Canaria, Lanzarote and Fuerteventura are available from virtually all British airports. Flying time to the Canaries is approx. four hours from Gatwick, up to approx. five hours from Scotland. As ABTA agent No. 20432 we are able to book your UK/Canaries flight with most well-known British & Spanish airlines using modern and reliable aircraft types. All such flights are fully ATOL-bonded and guaranteed against surcharge.
There are no direct flights from the UK to the smaller Canary Islands of La Gomera, La Palma and El Hierro. Clients travel via Tenerife, following directions & timings which we provide: see INTER-ISLAND FLIGHTS & FERRIES (below). If you ask us to book your inter-island flights we will do so as the agent of scheduled domestic Spanish airlines and provide you with a flight locator reference number when the booking is made.
In peak periods when accommodation is in heavy demand, it is our policy to give priority to those clients who book their flights through us at the same time as booking their accommodation. To avoid disappointment, please do not book your flights separately without first checking availability of accommodation with us.
Wherever possible we recommend flights which operate at CONVENIENT DAY TIMINGS. We believe in offering the best VALUE FOR MONEY, rather than the cheapest flights at poor timings which can spoil the beginning and/or end of your holiday.
Timings in the UK and the Canaries are normally the same except in spring & autumn when they may diverge by one hour due to Spanish/UK daylight savings time policy. Please note that it is important to re-check your flight details and timings upon receipt of your tickets.
When you ask us to make a booking involving transportation, we act as agent for the relevant carrier which will be indicated on your documentation. The conditions of carriage of that carrier apply and will be given to you at the time of booking. Some of these may limit or exclude liability.
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Occasionally flights are delayed, and although this is beyond our control, we recommend only those reliable ATOL-holders who assume a responsibility to do their best to look after you. Light refreshments will be provided if you are delayed over three hours, and in the event of a delay of over five hours, meals and overnight accommodation if possible. Additionally, included within our insurance is a special cover which provides you with a benefit should your holiday be delayed by 12 hours or more due to certain specified events beyond your control. Within the terms of this cover you have the benefit of £20 for the first full 12 hour delay and £10 for each further 12 hours (maximum £60).
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INTER-ISLAND FLIGHTS & FERRIES
For air travel, inter-island prices are in Euros converted at the date of purchase, but allow approx. £75 (return) to both El Hierro and La Palma. It is essential to pre-book your return inter-island flights at the same time as your overall holiday. Most international flights land at Tenerife SOUTH airport, but all inter-island flights are from Tenerife NORTH airport. This may make it necessary to travel between south & north airports either by taxi: 80 Euros each way (approx £57), or public bus (£6.00).
Although La Gomera now has a small airport, there are no flights from Tenerife's international (south) airport. This makes the only practical route to La Gomera by regular ferry from Los Cristianos: about 30 minutes by taxi from Tenerife South airport (taxi approx. £11 each way). Ferry tickets are on sale at the marine terminal. Return fares are approx. £20. Overnight ferries run to El Hierro (three times per week) - details on request. It is not necessary to book inter-island ferries.
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HOLIDAY DURATIONS
Most holidays are arranged in multiples of seven days: i.e. one or two weeks. However, a limited number of 10 and 11 day holidays are also available to Tenerife, Gran Canaria and Lanzarote. Extra weeks in excess of two weeks may also be booked (subject to availability). Long stay holidays which include a UK Public Holiday normally carry a peak supplement.
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PERSONAL TRAVEL INSURANCE
We are happy to recommend to you the following insurance that has been arranged for us by Global Travel Insurance Services Ltd.
The policy is underwritten by Travel and Personal Underwriters Ltd on behalf of a panel of insurers including Royal & Sun Alliance, members of the Association of British Insurers and the Insurance Ombudsman Bureau. It is regulated by the General Insurance Standards Council.
If you have any questions regarding this insurance, you should contact Global Travel Insurance for advice and assistance at: 1 Liverpool Terrace (2nd Floor), Worthing, West Sussex, BN11 1TA.
Telephone: 01903 203933. Facsimile: 01903 211106. Email: enquiries@globaltravelinsurance.co.uk
Internet: www.globaltravelinsurance.co.uk
A full policy wording will be sent to you with your confirmation of booking.
If a specimen copy is required prior to booking we will be happy to send one on request. All premiums will be charged with the deposit after we receive your booking form.
All persons are automatically invoiced for the appropriate premium unless the word 'yes' is deleted in the relevant box on the booking form and details of alternative cover given.
If you do not wish to be included in this insurance, you must provide us with details of your alternative insurance. This insurance is only available to persons who are permanently resident and domiciled in the UK. Separate arrangements are available from Global Travel Insurance for Non UK Residents.
SUMMARY OF COVER (Main policy limits only, please see the policy document for other limits that may apply)
| Extent of Cover | Excess | |
| Cancellation & Curtailment | Final Invoice cost | £50/£25 on deposit only |
| Personal Accident | £15,000 | Nil |
| Medical & Other Expenses | £2,000,000 | £50 |
| Hospital Benefit | £300 | Nil |
| Personal Luggage Money & Valuables | £2,000 | £50 |
| Loss of Passport | £200 | Nil |
| Travel Delay - | (a) £60 (b) Final Invoice cost | (a) Nil (b) £50 |
| Missed Departure | £500 | Nil |
| Personal Liability | £2,000,000 | £250 |
| Legal Expenses | £25,000 | Nil |
PREMIUMS (including Insurance Premium Tax)
| Adult | Child (2-11 inclusive) | |
| Up to 10 days | £23 | £15 |
| Up to 17 days | £26 | £17 |
| Up to 24 days | £29 | £19 |
| Up to 31 days | £32 | £24 |
| Each additional week or part thereof | £6 | £4 (Maximum 3 calendar months) |
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If you have the misfortune to have an accident or suffer from illness on your holiday a 24-hour assistance service is provided.
TELEPHONE UK 44(0)870 600 1400. An experienced assistance co-ordinator will deal with you and will ensure that, where necessary,
hospitals will be contacted (and any necessary fees guaranteed), medical advisers consulted and, if needed, repatriation to the UK will be arranged.
This service should only be used for genuine medical emergencies.
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No special health precautions are required for travel to the Canary Islands. However, several useful leaflets are available from post office counters, including 'The Traveller's Guide to Health - Before You Go' (SA40) which is updated on Prestel, and 'While You're Away' (SA41). A full British passport is required for travel to the Canaries. This now includes children under 16 years of age who may previously have been included on an adult's passport. Non-British passport holders, or holders of British passports in the C or D series (Dependent Territories), should check for visa needs with the Spanish consulate prior to booking. You should ensure proper time to do this especially at peak periods. Compliance with passport & visa requirements must be your personal responsibility.
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** Accommodation and board as booked and confirmed by us.
** Bathroom towels & bed linen, but NOT beach towels.
** Regular maid service (not daily)
If you book your flights through us, your price will include:
** Direct return jet flights (if booked & confirmed through us).
** All passenger & government taxes & security charges.
** Baggage allowance of 44 lbs (20Kgs) per person (not for infants).
** In-flight meals or snacks may vary with main charterer and may no
longer automatically be included.
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PRICE & SERVICE GUARANTEES:
Our 100% NO SURCHARGE GUARANTEE applies to all our accommodation.
The price we offer is the price you pay. However, we reserve the right to vary our prices
at any time. So please BOOK EARLY to secure the best deal! In addition, please note that
although we aim for 100% accuracy, unfortunately it is inevitable that some details
may have changed since shown here.
You will be informed of any relevant changes when you book, as part of our
commitment to quality customer service.
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PAYMENT BY PLASTIC WELCOME
We accept most "plastic" cards like VISA, MASTERCARD, SWITCH, DELTA &
CONNECT. However, we pass on a charge of 2% for payments by credit card in excess
of £100 (nil for debit cards).
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While most of our clients pay the balance of their holiday by cheque, some may wish
to pay in cash. In order to assist such clients,
we also accept payment via the National Girobank TRANSCASH system.
This means you may settle the balance of your account in cash, directly across
the counter of over 20,000 post offices and paying-in points throughout the country.
IMPORTANT NOTE: As it is ESSENTIAL that you write your Holiday
Reference Number on the reverse side of the Transcash voucher, it is NOT possible
to pay the initial deposit in this way.
Nor is this method acceptable for late bookings.
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100% FINANCIAL SECURITY
Corona Holidays of London Ltd. is an independent, all-British company and a member of ABTA
(Association of British Travel Agents) in both Tour Operator and Retailer classes
(Nos.V307X & 20432 respectively). This provides for the protection of your money in
the unlikely event of our financial failure.
If you ask us to book flights for you, we act as agent for the flight provider,
(a licensed ATOL holder), of whom you will be advised in writing.
All air travel is arranged within the terms of the Civil Aviation (Air Travel Organisers
Licensing) Regulations 1972. You will receive the ATOL-holder's confirmation invoice
which provides financial protection for your flights under the ATOL bonding scheme.
Such clients also have the financial protection of the Government's Air Travel Trust,
as administered by Trustees appointed by the Civil Aviation Authority.
For inter-island flights we act as agent for scheduled domestic Spanish airlines and
will provide you with a flight locator reference number when that booking is made.
When accommodation is booked with us and clients make their own separate flight
arrangements, our ABTA bond covers only those items of accommodation & etc. purchased
from us.
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With your documentation we supply full directions to your resort and accommodation. It is very easy to catch a taxi on arrival, straight to your accommodation. All the airports have taxi-ranks right outside. Taxi fares are strictly regulated but may vary slightly according to number of passengers and items of baggage, or if late at night. The following are a rough guide:
| TENERIFE | Los Cristianos 24 Euros (£15)
Playa de las Americas 25 Euros (£16) Los Gigantes 40 Euros (£25) TenBel Hotelpark 16 Euros (£10) El Medano 16 Euros (£10) Puerto de la Cruz 70 Euros (£44) |
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LA PALMA
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For complete enjoyment and convenience many of our clients pre-book a self-drive car. The roads are good and quiet, and all the islands are a pleasure to explore in your own time. Weekly rates include unlimited free mileage, comprehensive insurance, bail bond and collision damage waiver. All you pay for is the petrol you use, unless you arrive late at night, when there may be a local "out of hours" charge. With your air tickets you will receive a voucher for your pre-booked car, which you pick up on arrival at your destination airport. You return the car and keys at the end of your holiday, when you get back to the same airport.
Car Group |
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C |
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NB: Above prices apply through to 30 April 2004 and may change thereafter. Minimum age 21. Full British driving licence must be carried.
International driving licence recommended, but not essential. We reserve the right
to substitute an alternative vehicle of the same or better group at no extra cost.
Car hire rates for the three smaller islands of La Palma, El Hierro & La Gomera
may vary from above - please check when booking.
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In all our accommodation, children aged 2-11 at departure will be given a reduction of £20 PER WEEK when accompanied by a minimum of TWO ADULTS per child, unless otherwise stated. Infant cots can be hired and paid for locally at all our accommodation. Prices vary around £15 - £20 per week.
On all flights, children aged 2 or more MUST occupy an aircraft passenger seat to satisfy Civil Aviation Regulations. Airlines make NO exceptions to this rule.
Infants travel for approx. £30, and must sit on an adult's lap, unless a spare seat is available. In accordance with Air Navigation Orders, an infant must be less than two years of age on the date of their RETURN flight. Anyone claiming reductions for "infants" older than indicated above will have to pay the full adult price, plus the appropriate amendment charge, before any of the party will be permitted to travel. In these circumstances, availability of additional seating on your flights cannot be guaranteed and any resulting delay or loss will be the responsibility of the clients concerned.
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We respect the privacy of our customers and therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.
When you ask for prices and availability we will ask for your name, your postal
address, fax number, telephone number and e-mail address.
When you are ready to confirm your booking, we will telephone you to ask
for credit/debit card details (including card number, cardholder name and
expiry date) in order to take payment and confirm the booking. If you're paying
by debit card we may also need to take the start date and issue number
of the card.
We need your name so that we can confirm to our suppliers of accommodation and flights that the booking is for you.
We need your credit card details so that we can collect payment for your booking.
We need your name and address to confirm that the credit card belongs to you so that we can send you your confirmation account and receipt and in case we have to write to you about any part of your booking in advance of your holiday.
We might use your telephone number or e-mail address in the unlikely event that we need to contact you urgently about your booking.
We may also use this information to let you know about any special offers/promotions we think would be of interest to you.
All the information you give us is protected by security software in place to protect our internal information from the internet.
Corona Holidays will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for marketing purposes.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Yes, but only on a small scale and we try to make sure these only contain information you wouldn't want to miss! If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.
If you have any questions relating to our privacy policy, or, if at any time you believe that Corona Holidays has not adhered to this privacy policy, please let us know by sending an e-mail to coronahols@dial.pipex.com . Alternatively write to us at Web Customer Services, Corona Holidays of London Ltd., 73 High Road, South Woodford, London E18 2QP.
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